Orra Terms & Conditions
Effective Date: 06-03-2026
Last Updated: 18-03-2026
These Terms & Conditions (“Terms”) govern your access to and use of the Orra platform (“Orra”, the “Platform”) and services delivered through it (the “Services”). By creating an account, subscribing, or using Orra, you agree to these Terms.
Orra is a brand operated by Finch Design Private Limited (“Company”, “we”, “us”).
Registered Office: E-206a, Ganesh Glory 11, Nr. BSNL Office, Jagatpur Rd, Ahmedabad – 382470, Gujarat, India.
Email: hello@orra.design | Website: orra.design
1. Definitions
Brand / Workspace: A separate brand space created inside Orra. Each Brand may require its own subscription/capacity.
Request: One clearly defined deliverable (e.g., 1 banner set, 1 landing section, 1 deck cleanup).
Active Request: A Request in In Progress / In Review / Revisions / Reopened. Draft/Queued does not count.
Deliverables: Final output files provided via Orra for a Request.
Business Days: Monday to Friday, excluding Indian public holidays.
Client Content: Any content/assets you upload or provide (logos, copy, images, brand guidelines, references, etc.).
2. Acceptance & Electronic Contracts
You acknowledge that your acceptance of these Terms and related actions (e.g., clicking “I agree”, subscribing, submitting Requests) constitute a valid electronic agreement. Under Section 10A of the Information Technology Act, 2000, contracts formed through electronic means are not unenforceable solely because they were executed electronically.
3. Account Registration & Security
You are responsible for maintaining the confidentiality of your login credentials and all activity conducted through your account. You must notify us promptly of any unauthorized use or suspected breach. We may suspend access to protect your account or the Platform.
4. Scope of Services
Orra provides subscription-based on-demand creative and digital services, which may include (depending on your subscription/capacity and plan scope):
Graphic design (marketing/brand production)
Custom illustrations
Website & UI/UX design (design only)
Email templates
Webflow / Framer development (no-code)
Motion design & animation
Your exact inclusion and boundaries are defined by the plan/service scope shown on the Pricing page and inside the Platform at the time of purchase.
5. Subscription Model, Active Requests & “Unlimited”
5.1 Concurrency Model
Orra operates on an active request capacity model. You may create and queue unlimited Requests, but only the number of Active Requests you purchase will be worked on simultaneously. Additional Requests remain in Draft/Queued until you activate them or capacity becomes available (as implemented in your workflow). This structure is standard in subscription design services.
5.2 Turnaround Times
"24–48 hours” is a typical target for standard Requests submitted with complete inputs.
Complex Requests may require longer; we will provide an ETA once the request is intake-ready.
Turnaround targets apply on Business Days.
6. Brand Kit Requirement & Intake Readiness
6.1 Mandatory Brand Kit
Brand Kit setup is mandatory before submitting Requests for that Brand. If a Brand Kit is incomplete, request submission may be restricted.
6.2 Intake Readiness & SLA Pause
Turnaround timing begins only when required inputs are complete, including the brief, copy/content, selected brand kit, references, and mandatory assets. If inputs are missing, the Request may be moved to Awaiting Inputs, and timing is paused until you provide the missing information.
7. Revisions Policy
Revisions are unlimited within the original scope of the Request. If changes constitute a new direction, new format, or new deliverable beyond the original scope, we may treat it as a new Request.
8. Deliverables, Files & Third-Party Licenses
8.1 File Delivery
Deliverables are provided via the Platform and/or linked file delivery as applicable. We may enforce file-size limits; where needed, external links (Drive/Dropbox) may be required.
8.2 Third-Party Assets & Licensing
You are responsible for acquiring and maintaining licenses for third-party fonts, stock images, plugins, templates, or assets unless explicitly agreed otherwise in writing.
9. Intellectual Property & Ownership
9.1 Ownership Transfer
All work remains the Company’s property until all applicable fees are paid in full. Upon payment, you receive ownership/assignment of the final approved Deliverables for that Request, subject to any third-party licensing restrictions. This “ownership upon payment” structure is commonly used in subscription services.
9.2 Client Content
You represent that you own or have the right to use any Client Content you provide. You grant Orra a limited license to use Client Content solely to perform the Services.
10. Confidentiality & NDA
We will treat non-public Client Content and non-public project information as confidential and use it only to deliver Services. If you require a formal NDA, we may sign one upon request (subject to review and mutual agreement).
11. Portfolio Use
Unless you request otherwise in writing, we may display completed, non-confidential work for portfolio/marketing purposes. If your project is confidential or under NDA, we will not showcase it. This portfolio-right approach is common in creative service agreements.
12. Payments, Renewal, Pause & Cancellation
12.1 Billing & Auto-Renewal
Subscriptions are billed in advance on a recurring basis (monthly or annual, as selected). By subscribing, you authorize recurring charges.
12.2 No Refunds
All fees are non-refundable, including partial months/periods, unused capacity, or time not used.
12.3 Failed Payments & Hold
If payment fails, is reversed, or your subscription is Past Due, we may place Requests on hold and restrict new request activation until payment is resolved. Similar “suspension on failed payment” terms are common across subscription platforms.
12.4 Pause / Cancel
You may pause or cancel your subscription per the controls in the Platform. Cancellation typically takes effect at the end of the current paid billing period unless otherwise stated at checkout. You remain responsible for charges incurred up to the effective cancellation date.
13. Fair Use & Abuse Prevention
Orra is intended for reasonable, professional use. Excessive fragmentation (e.g., high volumes of micro-requests designed to bypass concurrency), abusive conduct, harassment, or misuse may result in request consolidation, workflow restrictions, suspension, or termination.
14. Prohibited Content
You may not request work that is unlawful, infringing, deceptive, hateful, explicit sexual content, or otherwise violates applicable law. We may refuse any Request that violates these Terms.
15. Disclaimers
The Platform and Services are provided “as is” and “as available.” We do not guarantee uninterrupted availability or specific business outcomes. You are responsible for reviewing Deliverables before publishing, printing, or deploying.
16. Limitation of Liability
To the maximum extent permitted by law, Orra shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, data, goodwill, or business interruption).
Our aggregate liability for any claim shall not exceed the fees paid by you to Orra for the Services in the three (3) months preceding the event giving rise to the claim. Liability caps of this nature are standard in SaaS/service terms.
17. Indemnity
You agree to indemnify and hold harmless Orra and Finch Design Private Limited from any claims, damages, liabilities, and expenses arising out of (a) your Client Content, (b) your misuse of Deliverables, (c) your violation of these Terms, or (d) your failure to obtain necessary third-party licenses.
18. Termination
We may suspend or terminate your access if you breach these Terms, fail to pay, abuse the Platform, or engage in unlawful conduct. Termination does not waive outstanding payment obligations.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Courts in Ahmedabad, Gujarat shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.
20. Contact
Questions about these Terms: hello@orra.design
